• Fast delivery — ships within 24 to 72 business hours.
• Free shipping above a certain purchase amount.
• Returns accepted within 14 days of receipt — product unopened and in its original packaging.
• Customer service available for any questions: contact us via our online form.

SHIPPING AND DELIVERY POLICY

Last updated: 06/01/2026

1. QUICK SUMMARY - ESSENTIAL INFORMATION

Key Point	Details
Order Processing	1-2 business day(s)
Standard Delivery France	2 to 10 business days
Express Delivery	3-8 business days
Delivery Zones	: France, EU, Worldwide
Shipping Costs	From 4€ - Free from 200€ +..
Package Tracking	Tracking number provided by email

2. DELIVERY OPTIONS

2.1 Available Delivery Methods

3. DELIVERY ZONES AND TIMES

3.1 Metropolitan France

Delivery Method	Timeframe	Rate	Free delivery from
Standard	[1-8 ] days	[TO BE COMPLETED]€	59.99€
Express	[2-5] day(s)	[TO BE COMPLETED]€	[75.85 ]€
Pick-up Point	[-3] days	[+2.99]€	[NO]€

3.2 Western Europe

Country	Approximate Timeframe	Fees
Belgium, Luxembourg	[3-8] days	[5.99]€
Germany, Netherlands	[2-5] days	[[5.99]€
Italy, Spain, Portugal	[3-10] days	[[5.99]€
United Kingdom	[5-7] days	[[5.99]€
Other EU countries	[3-6] days	[5.99]€

3.3 Non-served Zones

We currently DO NOT deliver to the following regions:

• Certain overseas departments and territories
• Countries outside the EU (with exceptions)
• International PO Box addresses
• [TO BE COMPLETED: other zones]

4. SHIPPING PROCESS

4.1 Your Order Timeline

5. SHIPPING COSTS

5.1 How are fees calculated?

Shipping costs are calculated based on:

• Package weight (actual or volumetric weight)
• Delivery zone (France, Europe, International)
• Delivery method (standard, express, pick-up point)
• Order amount (free delivery beyond a certain amount)

5.2 Free delivery

Delivery is FREE for:

• ✓ All orders from 59.99€ in France
• ✓ All orders from 75.85€ in Europe
• ...

5.3 Fees include

5.4 Fees do NOT include

The following are not included in shipping costs:

• ✗ Customs duties (international delivery)
• ✗ Additional insurance (if ordered)
• ✗ Pick-up point collection fees
• ✗ Weekend or public holiday delivery (unless option chosen)

6. TRACKING YOUR PACKAGE

6.1 How to track your order?

For each order, you will receive:

6.2 Tracking number

Your tracking number allows you to:

• Consult the exact location of your package
• Know the estimated delivery date and time
• Receive alerts by SMS or email
• Contact the carrier in case of problems

6.3 Access to tracking

You can track your package:

• 📲 Via the link in the shipping email
• 👤 In the "My Orders" section of your account
• 🔍 Directly on the carrier's website (with the tracking number)
• 📞 By calling our customer service

7. DELIVERY CONDITIONS

7.1 Delivery days and times

Standard/express delivery:

• 📅 Days: Monday to Friday
• ⏰ Times: Between 8 AM and 6 PM (depending on carrier)
• ❌ No delivery on weekends and public holidays
• ⚠️ Except for Saturday delivery option

Pick-up point:

• 📅 Opening: Monday to Saturday
• ⏰ Times: Depending on the pick-up point (generally 9 AM-7 PM)
• 📌 Your package will be stored there for a maximum of 10 days

7.2 Accepted addresses

We deliver to:

• ✓ Residential addresses
• ✓ Business addresses
• ✓ Pick-up points
• ✓ Commercial premises
• ✗ Post office boxes (with exceptions)
• ✗ Military addresses (generally)

7.3 Package receipt

The recipient must:

• Be present at the time of delivery (or self-collection)
• Check the condition of the package upon receipt
• Sign the delivery slip
• Keep proof of delivery

8. RESPONSIBILITIES

8.1 Responsibility of [STORE NAME]

We are responsible for:

• ✓ Preparing your order correctly
• ✓ Packaging products securely
• ✓ Handing the package over to the carrier on time
• ✓ Providing a valid tracking number
• ✓ Assisting you in case of problems

8.2 Carrier's responsibility

Once handed over to the carrier, the package is their responsibility. In case of damage or loss:

• You must contact the carrier immediately
• We will assist you with the claim
• A written claim is generally necessary

8.3 Customer's responsibility

You are responsible for:

• Providing a correct delivery address
• Being present for delivery or using a pick-up point
• Checking the condition of the package upon receipt
• Reporting problems promptly

9. DAMAGED OR LOST PACKAGE

9.1 Package damaged upon receipt

Immediate action:

9.2 Lost or unreceived package

Procedure:

1. Wait for the estimated delivery date + 3 days
2. Check with neighbors or property manager
3. Consult the package tracking
4. Contact us with the tracking number
5. We will investigate with the carrier (timeframe: 10 days)
6. In case of confirmed loss, refund or replacement

9.3 Damaged or missing content

If you find a problem when opening the package:

• Report it within 7 days
• Send photos of the damaged product
• Keep the packaging and the package
• We will send you a refund or replacement

10. UNGUARANTEED TIMEFRAMES

10.1 Important to know

The indicated delivery times are estimates and not guarantees. They may be affected by:

• ⚠️ Extreme weather conditions
• ⚠️ Carrier congestion
• ⚠️ Strikes or exceptional events
• ⚠️ Addressing issues
• ⚠️ Customs (for international delivery)
• ⚠️ Unforeseen circumstances

10.2 In case of delay

If your delivery significantly exceeds the estimated timeframe:

• Check your package tracking
• Wait at least 5 days after the estimated date
• Contact us with your tracking number
• We will investigate with the carrier
• Compensation may be considered according to conditions

11. TRANSPORT INSURANCE

11.1 Included coverage

All our packages are insured for a basic amount of 99.9 €.

This insurance covers:

• ✓ Total loss of the package
• ✓ Serious damage during transport
• ✓ Manufacturing defects detected upon delivery

11.2 Additional insurance

For high-value orders, additional insurance is available:

• Cost: 3.99€ for each 99.99€ increment
• To be requested at the time of order
• Coverage up to [TO BE COMPLETED]€ maximum

12. INTERNATIONAL DELIVERY

12.1 Countries served

We currently deliver to the following countries:

• 🇪🇺 All European Union countries
• 🇬🇧 United Kingdom
• [ROMANIA . FRANCE : other countries]

12.2 Customs fees

Important: For international deliveries, customs fees may apply.

• These fees are the responsibility of the recipient
• We do not include them in our prices
• They are generally collected by the carrier upon delivery
• The amount depends on the value and type of product

12.3 VAT and taxes

Outside the EU:

• VAT/taxes not included in the displayed price
• Will be applied according to the law of the destination country
• Customer's responsibility to pay these taxes

12.4 Customs

B E A U T Y P R E M I U M according to your post-Brexit policy]:

• Customs documentation: we provide it
• Customs delays: may add 2-5 days
• Formalities: customer's responsibility

13. SPECIAL CASES

13.1 Islands and isolated areas

For deliveries to isolated areas (Corsica, overseas departments and territories, etc.):

• Timeframes: Longer (+5 to 10 days)
• Fees: Additional possible
• Contact: Consult us before ordering

13.2 Delivery outside the standard address

For specific deliveries (workplace at a certain time, garage, cellar, etc.):

• Specify during the order in the notes
• Contact us to confirm feasibility
• Additional fees possible

13.3 Bulky or heavy products

For bulky or very heavy items (furniture, equipment):

• Timeframe: Longer (on quote)
• Fees: Calculated individually
• Service: Home delivery (+/- installation depending on product)

13.4 Scheduled delivery

You can request delivery at a later date:

• Minimum timeframe: 5 days after order
• Free if requested before shipment
• Contact us for special arrangements

14. PACKAGING

14.1 Our commitment to packaging

We use:

• 📦 Quality cardboard to protect your products
• 🌿 Eco-friendly filling materials
• 🛡️ Secure packaging to prevent damage
• ♻️ Recyclable materials whenever possible

14.2 Gift wrapping

Available for B E A U T Y P R E M I U M - certain products/all products]:

• Additional cost: 5€
• Options Customs, taxes, delays
• To be requested at the time of order

15. CONTACT FOR DELIVERY ISSUES

For any questions or issues regarding your delivery:

16. ENVIRONMENTAL POLICY

We are committed to reducing our ecological footprint:

• 🌍 Partnerships with eco-responsible carriers
• ♻️ Recyclable and reusable packaging
• 🚚 Grouping parcels for fewer trips
• 📱 Digital document delivery

17. FINAL PROVISIONS

This shipping policy complies with:

• ✓ French legislation
• ✓ EU Directive 2011/83/EU
• ✓ Consumer Code
• ✓ General Terms and Conditions of Sale

In case of contradiction, the applicable law prevails. This policy may be modified at any time. For current orders, the terms at the time of order apply.

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© 2024B E A U T Y P R E M I U M. All rights reserved.
Shipping and Delivery Policy - Last updated: 01.06.2026
Version 1.0

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REFUND AND RETURNS POLICY

1. QUICK SUMMARY

Criteria	Details
Withdrawal period	14 calendar days from receipt
Product condition	Unused, undamaged, original packaging intact
Return shipping costs	At your expense (free if product is defective)
Refund	Within 14 days after receipt of return
Free shipping	YES, with conditions: $59.99 ORDER

2. RIGHT OF WITHDRAWAL (CONSUMERS)

2.1 Who has the right to withdraw?

All consumer customers (natural persons not acting professionally) residing in the European Union have the right to withdraw without justified reason.

2.2 Withdrawal period

You have 14 calendar days to exercise your right of withdrawal, starting from the date of receipt of your order.

2.3 Exceptions to the right of withdrawal

Certain products CANNOT be returned:

• ✗ Personalized or custom-made products
• ✗ Unsealed or opened products (electronic accessories)
• ✗ Visibly used or damaged products
• ✗ Intimate hygiene items (lingerie, swimwear) if sealed and opened
• ✗ Products damaged by your fault
• ✗ Products whose warranty has expired without defect
• ✗ Consumed books, newspapers, magazines, or digital content

3. RETURN CONDITIONS

3.1 Required product condition

To be accepted, the returned product must be:

3.2 Refused products

We reserve the right to refuse a return if the product:

• Shows obvious signs of use
• Is damaged beyond normal shipping damage
• Is missing accessories or original components
• Has stains, odors, or discoloration
• Does not match the return description

4. RETURN PROCEDURE - STEP BY STEP

5. RETURN FEES

5.1 Who pays for return shipping?

Situation	Return shipping costs
Defective or non-conforming product	🎁 Free - We pay
Wrong size/color (change of mind)	💶 At your expense
Product damaged during shipping	🎁 Free - We pay
Missing or incomplete product	🎁 Free - We pay

5.2 Prepaid return label

[COMPLETE ACCORDING TO YOUR POLICY]:

• Option A: We provide a prepaid return label for all returns
• Option B: We provide a label only for defective products
• Option C: The customer handles the return at their own expense

6. REFUND TERMS

6.1 Amount refunded

You will receive:

• ✓ Product price
• ✓ Initial shipping costs [CALCULATE//: if applicable]
• ✗ Return shipping costs (unless product is defective)

6.2 Refund timeframe

Once the return is received and approved, the refund is processed:

• 📱 Via PayPal: 3-5 business days
• 💳 Via Credit Card: 5-10 business days
• 💱 Via Bank Transfer: 7-15 business days

6.3 Refund method

The refund will be issued to the same payment method used for the original purchase. If you paid by credit card, the credit will be returned to your card.

7. DEFECTIVE PRODUCTS

7.1 Procedure for defective product

If you receive a defective or damaged product:

7.2 Refund or replacement?

For defective products, you can choose:

• Replacement: We send a new product upon receipt of the defective one
• Refund: We process a full refund (including shipping costs)

8. EXCHANGES

8.1 Request an exchange

You can request an exchange (different size, color) within 30 days of delivery.

8.2 Exchange fees

• ✓ Exchange for same product : Free
• 💶 Exchange for more expensive product: You pay the difference
• ✓ Exchange for cheaper product: We refund the difference

8.3 Exchange procedure

1. Contact us with your order number
2. Return the original product
3. Upon receipt and approval, we will send the new product

9. SPECIAL CASES

9.1 Sale or promotional products

Sale or promotional products can be returned under the same conditions. The refund is based on the purchase price (reduced rate).

9.2 New unopened products

If you return an unopened, unused product, the refund includes the initial shipping costs.

9.3 Orders with multiple items

You can return items individually. Only the returned items will be refunded.

9.4 International deliveries

For deliveries outside [ROMANIA], return shipping costs are at your expense. Contact us for the specific return address.

10. FULL ORDER REFUND

If you wish to return the entirety of your order :

• You have 14 days
• All items must be in perfect condition
• Round-trip shipping costs at your expense (unless defective)
• Full refund (price + initial shipping costs)

11. REFUND DISPUTES

11.1 Return not received

If your return has not reached its destination:

• Check the tracking number
• Contact the carrier
• We will help you investigate
• In case of loss, we will issue a refund

11.2 Return refused

If your return is refused (damaged product, missing items, etc.):

• We will notify you by email with photos
• We will offer you 30 days to contest
• In case of disagreement, we will find a solution

11.3 Complaint or dispute

In case of disagreement about a refund, you can:

• Contact us to discuss
• Request mediation
• Contact the consumer protection organization
• Use the EU dispute resolution platform: https://ec.europa.eu/odr

12. WARRANTY AFTER RETURN

Any returned item remains covered by the 2-year legal warranty. If a defective product is sent back to you, it must be in good working condition.

13. FREQUENTLY ASKED QUESTIONS

Q: Can I return a product purchased in-store?

A: No, this policy only applies to online purchases. For in-store purchases, please contact the store directly.

Q: What if I miss the 14-day deadline?

A: Please still contact us. We will review your case individually and may make an exception.

Q: Can I return without a return label?

A: Yes, you can use your own label. Just make sure the package is correctly addressed and insured.

Q: How do I know if my product is defective?

A: A product is defective if it does not function as intended, has manufacturing defects, or breaks abnormally under normal use.

Q: Can promotional items be returned?

A: Yes! Promotional items are subject to the same right of withdrawal and return as regular items.

14. CONTACT AND SUPPORT

For any questions or return/refund requests:

15. FINAL PROVISIONS

This refund policy complies with French and European legislation (GDPR, Consumer Code, Directive 2011/83/EU). In case of conflict between this policy and applicable law, the law prevails.

The indicated timeframes are estimates. In case of exceptional circumstances or force majeure, timeframes may be extended.

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© 2024 B E A U T Y  P R E M I U M. All rights reserved.
Refund and Returns Policy - Last updated: [01.06.2026]
Version 1.0