SHIPPING AND DELIVERY POLICY

Last updated: 06/01/2026

1. QUICK SUMMARY - ESSENTIAL INFORMATION

2. DELIVERY OPTIONS

2.1 Available Delivery Methods

3. DELIVERY ZONES AND TIMES

3.1 Metropolitan France

3.2 Western Europe

3.3 Non-served Zones

We currently DO NOT deliver to the following regions:

• Certain overseas departments and territories
• Countries outside the EU (with exceptions)
• International PO Box addresses
• [TO BE COMPLETED: other zones]

4. SHIPPING PROCESS

4.1 Your Order Timeline

5. SHIPPING COSTS

5.1 How are fees calculated?

Shipping costs are calculated based on:

• Package weight (actual or volumetric weight)
• Delivery zone (France, Europe, International)
• Delivery method (standard, express, pick-up point)
• Order amount (free delivery beyond a certain amount)

5.2 Free delivery

Delivery is FREE for:

• ✓ All orders from 59.99€ in France
• ✓ All orders from 75.85€ in Europe
• ...

5.3 Fees include

5.4 Fees do NOT include

The following are not included in shipping costs:

• ✗ Customs duties (international delivery)
• ✗ Additional insurance (if ordered)
• ✗ Pick-up point collection fees
• ✗ Weekend or public holiday delivery (unless option chosen)

6. TRACKING YOUR PACKAGE

6.1 How to track your order?

For each order, you will receive:

6.2 Tracking number

Your tracking number allows you to:

• Consult the exact location of your package
• Know the estimated delivery date and time
• Receive alerts by SMS or email
• Contact the carrier in case of problems

6.3 Access to tracking

You can track your package:

• 📲 Via the link in the shipping email
• 👤 In the "My Orders" section of your account
• 🔍 Directly on the carrier's website (with the tracking number)
• 📞 By calling our customer service

7. DELIVERY CONDITIONS

7.1 Delivery days and times

Standard/express delivery:

• 📅 Days: Monday to Friday
• ⏰ Times: Between 8 AM and 6 PM (depending on carrier)
• ❌ No delivery on weekends and public holidays
• ⚠️ Except for Saturday delivery option

Pick-up point:

• 📅 Opening: Monday to Saturday
• ⏰ Times: Depending on the pick-up point (generally 9 AM-7 PM)
• 📌 Your package will be stored there for a maximum of 10 days

7.2 Accepted addresses

We deliver to:

• ✓ Residential addresses
• ✓ Business addresses
• ✓ Pick-up points
• ✓ Commercial premises
• ✗ Post office boxes (with exceptions)
• ✗ Military addresses (generally)

7.3 Package receipt

The recipient must:

• Be present at the time of delivery (or self-collection)
• Check the condition of the package upon receipt
• Sign the delivery slip
• Keep proof of delivery

8. RESPONSIBILITIES

8.1 Responsibility of [STORE NAME]

We are responsible for:

• ✓ Preparing your order correctly
• ✓ Packaging products securely
• ✓ Handing the package over to the carrier on time
• ✓ Providing a valid tracking number
• ✓ Assisting you in case of problems

8.2 Carrier's responsibility

Once handed over to the carrier, the package is their responsibility. In case of damage or loss:

• You must contact the carrier immediately
• We will assist you with the claim
• A written claim is generally necessary

8.3 Customer's responsibility

You are responsible for:

• Providing a correct delivery address
• Being present for delivery or using a pick-up point
• Checking the condition of the package upon receipt
• Reporting problems promptly

9. DAMAGED OR LOST PACKAGE

9.1 Package damaged upon receipt

Immediate action:

9.2 Lost or unreceived package

Procedure:

1. Wait for the estimated delivery date + 3 days
2. Check with neighbors or property manager
3. Consult the package tracking
4. Contact us with the tracking number
5. We will investigate with the carrier (timeframe: 10 days)
6. In case of confirmed loss, refund or replacement

9.3 Damaged or missing content

If you find a problem when opening the package:

• Report it within 7 days
• Send photos of the damaged product
• Keep the packaging and the package
• We will send you a refund or replacement

10. UNGUARANTEED TIMEFRAMES

10.1 Important to know

The indicated delivery times are estimates and not guarantees. They may be affected by:

• ⚠️ Extreme weather conditions
• ⚠️ Carrier congestion
• ⚠️ Strikes or exceptional events
• ⚠️ Addressing issues
• ⚠️ Customs (for international delivery)
• ⚠️ Unforeseen circumstances

10.2 In case of delay

If your delivery significantly exceeds the estimated timeframe:

• Check your package tracking
• Wait at least 5 days after the estimated date
• Contact us with your tracking number
• We will investigate with the carrier
• Compensation may be considered according to conditions

11. TRANSPORT INSURANCE

11.1 Included coverage

All our packages are insured for a basic amount of 99.9 €.

This insurance covers:

• ✓ Total loss of the package
• ✓ Serious damage during transport
• ✓ Manufacturing defects detected upon delivery

11.2 Additional insurance

For high-value orders, additional insurance is available:

• Cost: 3.99€ for each 99.99€ increment
• To be requested at the time of order
• Coverage up to [TO BE COMPLETED]€ maximum

12. INTERNATIONAL DELIVERY

12.1 Countries served

We currently deliver to the following countries:

• 🇪🇺 All European Union countries
• 🇬🇧 United Kingdom
• [ROMANIA . FRANCE : other countries]

12.2 Customs fees

Important: For international deliveries, customs fees may apply.

• These fees are the responsibility of the recipient
• We do not include them in our prices
• They are generally collected by the carrier upon delivery
• The amount depends on the value and type of product

12.3 VAT and taxes

Outside the EU:

• VAT/taxes not included in the displayed price
• Will be applied according to the law of the destination country
• Customer's responsibility to pay these taxes

12.4 Customs

B E A U T Y P R E M I U M according to your post-Brexit policy]:

• Customs documentation: we provide it
• Customs delays: may add 2-5 days
• Formalities: customer's responsibility

13. SPECIAL CASES

13.1 Islands and isolated areas

For deliveries to isolated areas (Corsica, overseas departments and territories, etc.):

• Timeframes: Longer (+5 to 10 days)
• Fees: Additional possible
• Contact: Consult us before ordering

13.2 Delivery outside the standard address

For specific deliveries (workplace at a certain time, garage, cellar, etc.):

• Specify during the order in the notes
• Contact us to confirm feasibility
• Additional fees possible

13.3 Bulky or heavy products

For bulky or very heavy items (furniture, equipment):

• Timeframe: Longer (on quote)
• Fees: Calculated individually
• Service: Home delivery (+/- installation depending on product)

13.4 Scheduled delivery

You can request delivery at a later date:

• Minimum timeframe: 5 days after order
• Free if requested before shipment
• Contact us for special arrangements

14. PACKAGING

14.1 Our commitment to packaging

We use:

• 📦 Quality cardboard to protect your products
• 🌿 Eco-friendly filling materials
• 🛡️ Secure packaging to prevent damage
• ♻️ Recyclable materials whenever possible

14.2 Gift wrapping

Available for B E A U T Y P R E M I U M - certain products/all products]:

• Additional cost: 5€
• Options Customs, taxes, delays
• To be requested at the time of order

15. CONTACT FOR DELIVERY ISSUES

For any questions or issues regarding your delivery:

16. ENVIRONMENTAL POLICY

We are committed to reducing our ecological footprint:

• 🌍 Partnerships with eco-responsible carriers
• ♻️ Recyclable and reusable packaging
• 🚚 Grouping parcels for fewer trips
• 📱 Digital document delivery

17. FINAL PROVISIONS

This shipping policy complies with:

• ✓ French legislation
• ✓ EU Directive 2011/83/EU
• ✓ Consumer Code
• ✓ General Terms and Conditions of Sale

In case of contradiction, the applicable law prevails. This policy may be modified at any time. For current orders, the terms at the time of order apply.

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Shipping and Delivery Policy - Last updated: 01.06.2026
Version 1.0