REFUND AND RETURNS POLICY

1. QUICK SUMMARY

2. RIGHT OF WITHDRAWAL (CONSUMERS)

2.1 Who has the right to withdraw?

All consumer customers (natural persons not acting professionally) residing in the European Union have the right to withdraw without justified reason.

2.2 Withdrawal period

You have 14 calendar days to exercise your right of withdrawal, starting from the date of receipt of your order.

2.3 Exceptions to the right of withdrawal

Certain products CANNOT be returned:

• ✗ Personalized or custom-made products
• ✗ Unsealed or opened products (electronic accessories)
• ✗ Visibly used or damaged products
• ✗ Intimate hygiene items (lingerie, swimwear) if sealed and opened
• ✗ Products damaged by your fault
• ✗ Products whose warranty has expired without defect
• ✗ Consumed books, newspapers, magazines, or digital content

3. RETURN CONDITIONS

3.1 Required product condition

To be accepted, the returned product must be:

3.2 Refused products

We reserve the right to refuse a return if the product:

• Shows obvious signs of use
• Is damaged beyond normal shipping damage
• Is missing accessories or original components
• Has stains, odors, or discoloration
• Does not match the return description

4. RETURN PROCEDURE - STEP BY STEP

5. RETURN FEES

5.1 Who pays for return shipping?

5.2 Prepaid return label

[COMPLETE ACCORDING TO YOUR POLICY]:

• Option A: We provide a prepaid return label for all returns
• Option B: We provide a label only for defective products
• Option C: The customer handles the return at their own expense

6. REFUND TERMS

6.1 Amount refunded

You will receive:

• ✓ Product price
• ✓ Initial shipping costs [CALCULATE//: if applicable]
• ✗ Return shipping costs (unless product is defective)

6.2 Refund timeframe

Once the return is received and approved, the refund is processed:

• 📱 Via PayPal: 3-5 business days
• 💳 Via Credit Card: 5-10 business days
• 💱 Via Bank Transfer: 7-15 business days

6.3 Refund method

The refund will be issued to the same payment method used for the original purchase. If you paid by credit card, the credit will be returned to your card.

7. DEFECTIVE PRODUCTS

7.1 Procedure for defective product

If you receive a defective or damaged product:

7.2 Refund or replacement?

For defective products, you can choose:

• Replacement: We send a new product upon receipt of the defective one
• Refund: We process a full refund (including shipping costs)

8. EXCHANGES

8.1 Request an exchange

You can request an exchange (different size, color) within 30 days of delivery.

8.2 Exchange fees

• ✓ Exchange for same product : Free
• 💶 Exchange for more expensive product: You pay the difference
• ✓ Exchange for cheaper product: We refund the difference

8.3 Exchange procedure

1. Contact us with your order number
2. Return the original product
3. Upon receipt and approval, we will send the new product

9. SPECIAL CASES

9.1 Sale or promotional products

Sale or promotional products can be returned under the same conditions. The refund is based on the purchase price (reduced rate).

9.2 New unopened products

If you return an unopened, unused product, the refund includes the initial shipping costs.

9.3 Orders with multiple items

You can return items individually. Only the returned items will be refunded.

9.4 International deliveries

For deliveries outside [ROMANIA], return shipping costs are at your expense. Contact us for the specific return address.

10. FULL ORDER REFUND

If you wish to return the entirety of your order :

• You have 14 days
• All items must be in perfect condition
• Round-trip shipping costs at your expense (unless defective)
• Full refund (price + initial shipping costs)

11. REFUND DISPUTES

11.1 Return not received

If your return has not reached its destination:

• Check the tracking number
• Contact the carrier
• We will help you investigate
• In case of loss, we will issue a refund

11.2 Return refused

If your return is refused (damaged product, missing items, etc.):

• We will notify you by email with photos
• We will offer you 30 days to contest
• In case of disagreement, we will find a solution

11.3 Complaint or dispute

In case of disagreement about a refund, you can:

• Contact us to discuss
• Request mediation
• Contact the consumer protection organization
• Use the EU dispute resolution platform: https://ec.europa.eu/odr

12. WARRANTY AFTER RETURN

Any returned item remains covered by the 2-year legal warranty. If a defective product is sent back to you, it must be in good working condition.

13. FREQUENTLY ASKED QUESTIONS

Q: Can I return a product purchased in-store?

A: No, this policy only applies to online purchases. For in-store purchases, please contact the store directly.

Q: What if I miss the 14-day deadline?

A: Please still contact us. We will review your case individually and may make an exception.

Q: Can I return without a return label?

A: Yes, you can use your own label. Just make sure the package is correctly addressed and insured.

Q: How do I know if my product is defective?

A: A product is defective if it does not function as intended, has manufacturing defects, or breaks abnormally under normal use.

Q: Can promotional items be returned?

A: Yes! Promotional items are subject to the same right of withdrawal and return as regular items.

14. CONTACT AND SUPPORT

For any questions or return/refund requests:

15. FINAL PROVISIONS

This refund policy complies with French and European legislation (GDPR, Consumer Code, Directive 2011/83/EU). In case of conflict between this policy and applicable law, the law prevails.

The indicated timeframes are estimates. In case of exceptional circumstances or force majeure, timeframes may be extended.

© 2024 B E A U T Y  P R E M I U M. All rights reserved.
Refund and Returns Policy - Last updated: [01.06.2026]
Version 1.0